Right of Withdrawal / Model Withdrawal Form


For end customers / private customers only:

Right of Withdrawal

Model Withdrawal Form


Right of Withdrawal (Download as PDF)


Cancellation policy (for consumers / end customers)

As a consumer (in the sense of the law), you have the right to revoke this contract within fourteen days without giving reasons. As a dealer/reseller you do not have this right.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last item.

In order to exercise your right of withdrawal, you must inform us - Käfer IT Systeme e.K. - Thomas Käfer - Elchenrather Weide 20 - 52146 Würselen - E-Mail: service@KaeferLive.de - Fax 02405/47949-15 - by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the enclosed model withdrawal form (see below), which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us - Käfer IT Systeme e.K. - Thomas Käfer - Elchenrather Weide 20 - 52146 Würselen - without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Note on the non-existence of the right of withdrawal:

The right of withdrawal does not apply to distance contracts.

- for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

Model Withdrawal Form

Our model withdrawal form as PDF document: DOWNLOAD

To open the downloadable PDF-files, you need an additional program such as the Adobe Reader, which you can download online for free. The current version of the Adobe Reader you can find here.